Refund policy

At Gifts To Haramain, Because our products and services are prepared and fulfilled locally after an order is placed, cancellation and refund eligibility depends on whether fulfilment has already begun. Due to the unique nature of our service, all sales are final once a gift has been arranged or delivered.

Please review our refund and cancellation policy below:

1. Eligibility for Refunds & Cancellations
Cancellation requests should be submitted under 48 hours after ordering. A cancellation or refund may be available only where fulfilment has not yet begun. Fulfilment may include sourcing or purchasing items, preparation, assignment of a service provider, placement, gifting, distribution or other order-specific work. This policy does not limit any rights that cannot legally be excluded under applicable consumer law.

2. Non-Refundable Situations
• Orders that have already been arranged, processed, or delivered in Makkah or Madinah.
• Cancellations due to a change of mind after the service has started.

3. How to Request a Refund or Cancellation
To request a cancellation, please email us at:
support@giftstoharamain.com
Include your order details and reason for the request.

Our team will review your request and respond within 24 hours.

4. Exceptions
If we make a material fulfilment error, such as providing the wrong item/service or failing to complete the purchased service, we will review the order and, where appropriate, correct the issue or provide a refund.

5. Contact Us
For any questions or assistance regarding this policy, please contact us at:
support@giftstoharamain.com
We are here to assist with questions regarding cancellations and refunds.

6. Legal Information:

Contact Email: support@giftstoharamain.com